The most common and most likely answer to this crossword clue is the 2 plus 2 plus 3 plus 5 letter word GO ON THE FRITZ
I've seen this crossword clue in Financial Times
G
O
O
N
T
H
E
F
R
I
T
Z
Buddy explains!
The straight part
We know that "can’t find reception" is the straight/definition part of the clue. The straight part is often a synonym or definition, in this case can’t find reception = go on the fritz.The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.