The most common and most likely answer to this crossword clue is the 9 letter word FIREGUARD
F
I
R
E
G
U
A
R
D
More clues leading to the result FIREGUARD
Buddy explains!

The straight part
We know that "It’s useless when chocolate" is the straight/definition part of the clue. The straight part is often a synonym or definition, in this case it’s useless when chocolate = fireguard.The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.
What does FIREGUARD mean?
FIREGUARD noun- A mesh screen around a fire to prevent sparks or falling embers.