The most common and most likely answer to this crossword clue is the 5 plus 3 letter word PHONE BOX
I've seen this crossword clue in The Daily Telegraph
P
H
O
N
E
B
O
X
Buddy explains!
The straight part
We know that "Kent’s changing situation/ ‘smart’ people no longer call here" is the straight/definition part of the clue. The straight part is often a synonym or definition, in this case kent’s changing situation/ ‘smart’ people no longer call here = phone box.The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.