The most common and most likely answer to this crossword clue is the 13 letter word KLETTERSCHUHE
K
L
E
T
T
E
R
S
C
H
U
H
E
Buddy explains!
The straight part
We know that "help for those on the rocks" is the straight/definition part of the clue. The straight part is often a synonym or definition, in this case help for those on the rocks = kletterschuhe.The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.