The most common and most likely answer to this crossword clue is the 4 plus 5 letter word TOOK NOTES
I've seen this crossword clue in The Daily Telegraph
T
O
O
K
N
O
T
E
S
Buddy explains!
The straight part
We know that "Made a record of what was said" is the straight/definition part of the clue. The straight part is often a synonym or definition, in this case made a record of what was said = took notes.The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.