The most common and most likely answer to this crossword clue is the 9 letter word OMBUDSMAN
I've seen this crossword clue in The Times
O
M
B
U
D
S
M
A
N
More clues leading to the result OMBUDSMAN
- Investigator of complaints from mum bad son shot
- Public official: origins linked to male in Arab state
- Government official starts to develop motorway in Arab state
- Official dealing with grievances shoots male in Arabian country
- Married chum's brought into Middle East location as investigator
- Sultanate sheltering Muslim leader shoots official investigator
- One hears complaints and moans about accommodating male friend
- Investigator Mike shoots old woman in leg
- Minute signs of growth in Gulf state — regulator
- Investigator, loading new ammunition up, shoots
Buddy explains!

The straight part
We know that "investigator" is the straight/definition part of the clue. The straight part is often a synonym or definition, in this case investigator = ombudsman.The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.
What does OMBUDSMAN mean?
OMBUDSMAN noun- An appointed official whose duty is to investigate complaints, generally on behalf of individuals such as consumers or taxpayers, against institutions such as companies and government departments.
- A designated internal mediator in an organization whose duty is to assist members with conflict resolution and other problems and to serve as an independent consultant to recommend changes to policies or procedures to improve organization effectiveness, efficiency, and humaneness.