The most common and most likely answer to this crossword clue is the 6 plus 9 letter word FLIGHT ATTENDANT
I've seen this crossword clue in The Daily Telegraph
F
L
I
G
H
T
A
T
T
E
N
D
A
N
T
More clues leading to the result FLIGHT ATTENDANT
Buddy explains!
The straight part
We know that "One looking after passengers" is the straight/definition part of the clue. The straight part is often a synonym or definition, in this case one looking after passengers = flight attendant.The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.