The most common and most likely answer to this crossword clue is the 11 letter word MEDIASTINUM
I've seen this crossword clue in The Guardian
M
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Buddy explains!

The straight part
We know that "Where The Heart Is" is the straight/definition part of the clue. The straight part is often a synonym or definition, in this case where the heart is = mediastinum.The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.
What does MEDIASTINUM mean?
MEDIASTINUM noun- The region in mammals between the pleural sacs, containing the heart and all of the thoracic viscera except the lungs.