The most common and most likely answer to this crossword clue is the 4 plus 5 letter word EAST ENDER
I've seen this crossword clue in The Times
E
A
S
T
E
N
D
E
R
More clues leading to the result EAST ENDER
- Cockney boss heading off after packing gun
- Constituent of soap tablet, equally gentle
- Resident in Bow primarily employed in role of carer
- London resident and European, equally soft-hearted
- Soap company employee needs rate for distribution
- Possible Londoner's aim to get involved in festival
- Cockney in ecstasy since getting offer
- Tâcockney?
- One with a role in London soap company?
- End teaser about a person living in part of London
Buddy explains!

The straight part
We know that "Soap company employee" is the straight/definition part of the clue. The straight part is often a synonym or definition, in this case soap company employee = east ender.The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.