The most common and most likely answer to this crossword clue is the 9 letter word TOLL-FREE
I've seen this crossword clue in Independent
T
O
L
L
-
F
R
E
E
Buddy explains!
The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.