The most common and most likely answer to this crossword clue is the 7 plus 6 letter word CONTACT LENSES
I've seen this crossword clue in The Daily Telegraph
C
O
N
T
A
C
T
L
E
N
S
E
S
More clues leading to the result CONTACT LENSES
Buddy explains!
The straight part
We know that "Will they keep the viewers in touch?" is the straight/definition part of the clue. The straight part is often a synonym or definition, in this case will they keep the viewers in touch? = contact lenses.The cryptic/wordplay part
In cryptic crossword there's often an wordplay/cryptic part as well.This part involves a more complex hint, such as an anagram, homophone, hidden word, etc.
Sadly, We don't have an explanation for this specific crossword clue yet.